Santa's Grotto Refunds


* Enquiry type
Reason for enquiry
Most answers can be found at our FAQ page:
It is proving quite complicated to process and refund so many booked appointments. We have to tie the refund to the original payment and when it was made. Please fill the form as accurately as you can and your refund will go through as quickly as possible
* Surname
* Email
* Phone number
* Date of Appointment
* Time of Appointment
* Date of when Booking was made
This information is on your confirmation email
* Time of when Booking was made
This information is on your confirmation email
* Booking for how many children?
Additional Notes
Please enter any other relevant information, or if you updating information on a previous request.
* Last four digits of an alternative card that you been used for payment
This is the only way we can confirm that we are refunding the correct person.
Last four digits of an alternative card that may have been used
Please add an additional card if you are not sure of the card you used
NHS Donation
The charity the Grotto and The Mall Maidstone are supporting this year is the Maidstone and Tunbridge Wells NHS Trust.
Because of the curtailment of the Grotto, we will not be able to donate as much as we had hoped this year. If you would like some of your refund to go to the charity, please indicate your percentage, or fill in an amount in the "Other Amount" field.
For more information, or to donate directly, please go:
Other Amount (£)
If "other", please enter the amount in £'s
Thank you for filling in the refund form. We will process your full refund in the next two or three days. The money will then be returned to you from the Card Processing Company within 2 to 7 days.
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